Welcome to SapGlow!

These terms and conditions outline the rules and regulations for the use of the SapGlow online store, located at [sapglow.co.uk].

By placing an order with SapGlow, you agree to comply with and be bound by the following terms.

1. General

  • SapGlow is a UK-based online retailer specializing in beauty products for hair, body, and face.

  • All products are described as accurately as possible. However, colors and packaging may vary slightly due to screen differences or supplier changes.

  • We reserve the right to update these terms at any time. Updated terms will be posted on this page.

2. Ordering

  • By placing an order, you confirm that all information provided is accurate and complete.

  • We reserve the right to refuse or cancel any order due to product availability, errors in pricing or product information, or suspicion of fraud.

  • All orders are subject to acceptance and availability.

3. Pricing & Payment

  • All prices are displayed in GBP (£) and include VAT where applicable.

  • Shipping costs are calculated at checkout based on the weight and size of your order.

  • Payments are processed securely via our chosen payment gateway.

  • We do not store your payment details on our website.

4. Delivery

  • Orders are dispatched the same or next working day after payment confirmation.

  • Delivery times are typically 2–3 working days within the UK, including Scotland and Northern Ireland.

  • Shipping costs and courier details will be provided at checkout.

  • We are not responsible for delays caused by the courier or unforeseen circumstances.

5. Returns & Refunds

  • You may return unused, unopened, and original condition products within 14 days of receipt.

  • Products must be unopened, unused, and unwrapped if originally sealed with plastic or hygiene packaging.

  • Returns due to change of mind are not accepted.

  • Return shipping costs are the responsibility of the customer unless the item was faulty or incorrect.

  • For damaged or faulty items, customers must provide photos of the damaged parcel and product within 48 hours of delivery to qualify for a refund or replacement.

  • Refunds will be processed within 3–5 working days after we receive and inspect the returned items.

6. Damaged or Lost Parcels

  • If your parcel is damaged during delivery, please take clear photos of the packaging and contents immediately upon receipt.

  • Contact us within 48 hours with these photos to help us make a claim with the delivery company.

  • SapGlow is not responsible for parcels lost or damaged once dispatched.

7. Privacy

  • We respect your privacy and handle your personal information in accordance with our Privacy Policy.

  • By using our site, you consent to the collection and use of your information as described.

8. Liability

  • SapGlow shall not be liable for any indirect or consequential loss arising from the use of our products or website.

  • All products are for external use only and should be used as directed.

9. Governing Law

  • These terms are governed by the laws of England and Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

📩 Email: [irasysim kai turesiu nauja]